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To set up a Call line, in the Teams admin center, expand, choose, and then select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button next to the resource account you want to appoint to this Call line. At the bottom of the pane, choose the button. If you require to create a resource account: Under, pick the button to add a resource account for this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Enter a descriptive. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, choose the button. Representatives see the resource account name when they get an inbound call.

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Designate outgoing caller ID numbers for the representatives by specifying one or more resource accounts with a phone number. Agents can choose which outgoing caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to permit representatives to use for outgoing caller ID purposes. Select the button next to the resource account with an assigned contact number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned telephone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you have actually created this brand-new resource represent calling ID, you'll still require to: Choose a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. When you've picked a language, select the button at the bottom of the page. Specify if you wish to play a greeting to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be entered in the language picked for the Call queue.

Groups supplies default music to callers while they are on hold in a line. The default music provided in Groups Call queues is devoid of any royalties payable by your organization. If you desire to play a particular audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for individually clearing and securing all necessary rights and authorizations to utilize any music or audio file with your Microsoft Teams service, which might include intellectual residential or commercial property and other rights in any music, sound impacts, audio, brands, names, and other content in the audio file from all appropriate rights holders, which may consist of artists, stars, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, manage or accredit the music copyrights, sound effects, audio and other intellectual property rights.

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Review the prerequisites for adding representatives to a Call line. You can add up to 200 agents via a Groups channel. You should belong to the team or the creator or owner of the channel to include a channel to the queue. To use a Teams channel to handle the line: Select the radio button and select (overflow answering service).

Select the channel that you want to utilize (just standard channels are fully supported) and choose. The following customers are supported when using a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you utilize this option, it can take up to 24 hr for the Call line to be completely operational.

You can amount to 20 representatives individually and as much as 200 representatives through groups. If you desire to add specific users or groups to the queue: Select the radio button. To to the queue: Select, look for the user, choose, and after that select. To to the line: Select, search for the group, choose, and after that choose.

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Note New users included to a group can use up to eight hours for their very first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as representatives to the Call line. Crucial Known problem: Designating private channels to Call lines When using a personal channel calls will be dispersed to all members of the group even if the private channel just has a subset of group members.

reduces the amount of time it considers a caller to be connected to a representative after the representative accepts the call. For conference mode to work, agents in the Call queue must use among the following clients: The most current version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Only mode. Representatives who do not meet the requirements aren't consisted of in the call routing list. We suggest making it possible for conference mode for your Call queues if your representatives are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the advised setting. overflow call answering. As soon as you have actually picked your call answering choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Agents might hear the configured music on hold in line for approximately 2 seconds when first signing up with the call.

If you need to utilize Conference mode, select,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is made it possible for on the agents, the mix of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less contacts line than available agents, just the very first 2 longest idle agents will be provided with calls from the line. When utilizing, there might be times when a representative gets a call from the line soon after ending up being not available, or a brief delay in receiving a call from the line after becoming offered.